CHHA: Certified Home Health Agency
Capacity & Census: Physical therapy remains at capacity, limiting the CHHA’s ability to accept referrals requiring PT services. These referrals are being directed to other CHHAs to ensure patients can access needed services. This continues to impact the CHHA’s overall census, which is currently lower than prior months.
Pediatric Referrals: Continuing to see an increase in appropriate pediatric referrals, reflecting improved alignment of referrals with the CHHA’s scope of services and admission criteria.
Electronic Medical Record (EMR) Transition: The contract with Homecare Homebase (HCHB) has been finalized. The CHHA is awaiting implementation and onboarding activities for the transition to the new EMR.
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Table 1 * based on billable visits entered in our system by all clinicians
Goal / Area of Focus
Key Performance Indicators
Update / Progress
Increase and maintain the daily census of the CHHA Program to ensure consistent enrollment, maximize resource utilization, and support the growing demand for home healthcare professionals.
Average daily census (ADC)
ADC: 102
Increase the number of new patient admissions through enhanced referral partnerships, physician outreach, and digital marketing strategies.
# of referrals
Referral Conversion Rate (RCR) (referrals ? admissions)
Target RCR: 40-60%
# of new patients
# of discharges
# of referrals: 52
RCR: 87%
new patients: 45
discharges: 75
Maintain Full Staffing
Achieve an average of 5 points per day, per clinician while maintaining high-quality care, measured through patient satisfaction scores and clinical outcome improvements.
# of staff for all CHHA positions
Staff Productivity
# of visits by type:
RN- Registered Nurse
PT- Physical Therapy
OT- Occupational Therapy
ST- Speech Therapy
HHA- Home Health Aid Visit
Staff Productivity: 4.91
See table below
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Ensure timely and accurate completion of Patient Review Instrument (PRI) and Health Screens ...
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