CHHA: Certified Home Health Agency
Daily Census: Physical Therapy remains at capacity and is being evaluated daily to balance new referrals with available staffing.
Referrals & Admissions: Referral activity remains strong, with 76 referrals and 67 new admissions, resulting in an 88% referral conversion rate. Admissions exceeded discharges during the reporting period, supporting continued census growth.
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Table 1 * based on billable visits entered in our system by all clinicians
Goal / Area of Focus
Key Performance Indicators
Update / Progress
Increase and maintain the daily census of the CHHA Program to ensure consistent enrollment, maximize resource utilization, and support the growing demand for home healthcare professionals.
Average daily census (ADC)
ADC: 102
Increase the number of new patient admissions through enhanced referral partnerships, physician outreach, and digital marketing strategies.
# of referrals
Referral Conversion Rate (RCR) (referrals ? admissions)
Target RCR: 40-60%
# of new patients
# of discharges
# of referrals: 76
RCR: 88%
new patients: 67
discharges: 57
Maintain Full Staffing
Achieve an average of 5 points per day, per clinician while maintaining high-quality care, measured through patient satisfaction scores and clinical outcome improvements.
# of staff for all CHHA positions
Staff Productivity
# of visits by type:
RN- Registered Nurse
PT- Physical Therapy
OT- Occupational Therapy
ST- Speech Therapy
HHA- Home Health Aid Visit
Staff Productivity: 5.29
See table below
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Ensure timely and accurate completion of Patient Review Instrument (PRI) and Health Screens for Next Stage of Life Healthcare participants to support appropriate placement and continuity of care for individuals requiring nursing home or long-term care services.
(PRI established by the NYSDOH, is used to assess the physical, medical, and mental characteristics of individuals who may require nursing home care, and to document the l...
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